Agentic OS · AI automation for businesses
Your AI back office, running on your own network
Kutchi's AI agents handle the email and WhatsApp, the documents, the admin, the chasing, the bookkeeping and your own custom workflows, so you can grow without growing the back office. Your people approve what goes out. We install it on a Kutchi client drone in your office and run it for you.
We come in, add a client drone to your network, and upgrade from there. Agents propose, people approve. Your data, in your business's name. One workflow at a time, in the order you choose.
Your business, run as one system. Messages and documents arrive, agents read, file and draft, and your people see only what needs a decision. Drag to turn, click a node to trace its links.
EmailsWhatsApp messagesInvoicesReceiptsPurchase ordersDelivery notesStatementsContractsCustomer formsOverdue accountsMissing informationDaily reportingEmailsWhatsApp messagesInvoicesReceiptsPurchase ordersDelivery notesStatementsContractsCustomer formsOverdue accountsMissing informationDaily reporting
Why it belongs on the board agenda
Three reasons to put AI back-office automation in front of the board.
- Stay in business, and ahead of the competition
Competitors are automating their back office. Firms that don't risk falling behind on speed and cost. Kutchi helps you keep up without a big IT project.
- Grow without growing payroll costs
Every extra admin hire means a salary, plus payroll taxes, plus benefits. Your AI back office handles the routine email, paperwork, data entry and chasing, so you can grow without adding those roles or their cost.
- More from the team you already have
Your people can spend less time on repetitive admin and more on clients, sales and higher-value work. Routine work is handled faster and more consistently, and a person still approves what goes out.
We work with businesses worldwide through our global network. Installation and support can be on-site or remote.
Numbers that never lie.
The important parts (the calculations, rules and checks) are custom-built and hard-coded for your business, and AI drives the work around them. The AI never invents a figure: every number traces back to the source document it came from, and a person checks it before anything goes out.
One AI back office, run for you
AI agents, coordinated by Agentic OS, each looking after one part of the work:
- Email and WhatsApp
Messages sorted, documents pulled out, replies drafted. Your team approves before anything is sent.
- Intelligent document processing
Invoices, receipts, statements and letters read, classified and filed to the right record. Anything uncertain goes to a person.
- Admin and chasing
Correspondence routed, and one clear request per customer or client listing what is still missing, prepared for your team to send.
- AI-powered bookkeeping
Transactions categorised and records prepared for review, ready for a person to check and sign off.
- Custom workflows
Your own processes built as agent workflows on Agentic OS.
Done for you: we set it up, connect your systems, run it and report on it.
Your business can't wait months for an IT project
We replace an army of programmers, and deliver faster. AI agents orchestrated by Agentic OS do the work of a whole team, building and running your back office, with a human lead who reviews everything and answers to you.
How AI automation works →
See it in action: an AI back office for a UK accountancy practice
We built a client-by-client filing system, an accounts desk on the practice's own office network, and a monthly chasing process where every request is a draft the practice sends itself. The same approach works for your business.
Read the case study · AI automation for accountancy practices
Plug and play, on your own network
Nothing is ripped out. We come in, plug a Kutchi client drone into your office network, and upgrade from there. Every outcome lands somewhere a person can check before it is trusted.
- We come in.
We visit your office, see how work actually arrives and moves, and agree which process to upgrade first.
- We add a client drone to your LAN.
The Kutchi client drone is a high-end, dedicated AI machine with 128GB of memory, installed on your office network and powerful enough to run AI models locally. It runs Kutchi's Agentic OS agents on site, next to your files and systems. It reads your source folders read-only and writes everything it produces to a separate output space, where each result is traced to the files it came from.
- We upgrade from there.
One workflow at a time — inbox, documents, admin, chasing, books, custom workflows and your website — in the order your business needs.
- A dedicated AI machine, on your network. A high-end client drone with 128GB of memory sits inside your office, on your LAN, able to run AI models locally. No cloud migration for your files, and no new software for staff to learn.
- Read-only on your source data. It reads your documents and systems; read-only access is enforced on your side, so nothing can be corrupted by mistake.
- Outcomes written to a separate space. Every extracted field, posted line and drafted message lands in its own space, next to the source it came from.
- Agents propose, people approve. Agentic OS routes every draft, posting and request to a person. There is no automatic send. Where work needs a qualified professional (for example accounts or advice), they keep sign-off.
- Your data, in your business’s name. Your files stay on your premises and in accounts your business owns. The drone holds no other client’s data and reports back to Kutchi only its health and job status, not your data, over an encrypted link — no ports opened on your router.
- Checked in parallel first, one process at a time. Your team reviews outputs alongside normal work until you are satisfied; only then does a workflow go live.
- Full audit trail and a stop switch. Every draft, edit and send is logged; you can pause any client or the whole system.
Ten services, one Agentic OS
Each service runs on its own or alongside the others, on the same client drone and the same back-office rule: agents propose, people approve.
1
Intelligent document processing
Invoices, receipts, statements and correspondence are read, classified and filed to the right record. Anything uncertain goes to a person.
Your team receives structured, reviewed outputs instead of a pile of paper.
A document process, end to end
- Invoice
- AI extraction
- Data validation
- Business system
- Comments and exceptions
- Person reviews
2
Intelligent mailroom automation
Large organisations handle thousands of physical and digital documents a day. AI manages the sort, scan, route and initiate steps, and sends each item to the right department or person.
Less administrative overhead, with better speed, traceability and accountability.
Incoming correspondence
- Scanned
- OCR processed
- AI classified
- Recipient identified
- PDF created
- Delivered
- Action identified
- Workflow initiated
3
Credit control automation
Systems watch the whole receivables position and act on it: the right reminder at the right time, escalation when an account goes overdue, and a live view for management.
A more proactive credit-control function with less manual administration.
Monitored continuously
- Outstanding invoices
- Payment dates
- Overdue accounts
- Customer payment behaviour
- Credit exposure
- Collection activity
- Customer communications
4
Daily business performance intelligence
Management should not wait until month end to learn how the business is doing. We build reporting that collects and analyses operational data every day, and flags the changes, anomalies and emerging issues that need attention.
Daily management reporting, with the exceptions surfaced first.
Dashboards can cover
- Sales
- Revenue
- Margins
- Cash flow
- Debtors
- Orders
- Operational performance
- Customer activity
- Staff productivity
- Key performance indicators
5
AI customer service and WhatsApp automation
Routine customer enquiries handled on the channels customers already use, around the clock, with complex issues escalated to your staff.
A 24/7 intelligent customer-service layer without a matching increase in headcount.
The assistant can
- Answer frequently asked questions
- Handle customer enquiries
- Qualify leads
- Provide product and service information
- Collect customer information
- Escalate complex issues to staff
- Provide secure links to company services
- Initiate follow-up workflows
- Operate outside office hours
6
Market and competitor intelligence
Up-to-date market information on any sector, gathered from public sources: competitor activity, prices, customer trends, industry news and commercial opportunities. The system summarises what has changed in regular reports, with each source linked so a person can check it.
A regular briefing tailored to your market, with the sources to back it up.
Tailored to your
- Industry
- Geographic market
- Customer segment
- Products
- Competitors
- Commercial objectives
7
AI-generated marketing strategy
Research becomes far more valuable when it directly informs marketing. Our systems turn market intelligence into a strategy built around your market, customers and competitive environment, not a generic template.
Strategy that starts from your market, not a playbook.
Covering
- Target audiences
- Customer personas
- Competitor positioning
- Market opportunities
- Content strategy
- Campaign concepts
- Social media strategy
- SEO opportunities
- Advertising concepts
- Lead-generation strategies
- Customer acquisition
8
Custom agentic AI systems
Our most advanced service. Instead of disconnected AI tools, an integrated AI operating environment in which specialised agents work together across business functions, each with defined responsibilities, permissions and workflows.
Integrates with your existing software, databases, email, document management and communication systems.
Built on Agentic OS, our multi-agent orchestration layer: specialised agents with defined permissions, sharing one record, with a person approving what matters.
For example
- Customer agent
- Sales agent
- Credit agent
- Accounts agent
- Management intelligence agent
9
Stock control
Stock levels tracked from the stock and delivery data you provide. The system flags low stock and items reaching their reorder point, supports stock rotation (first in, first out) by flagging use-by and expiry dates so your team can use older stock first, and matches deliveries to purchase orders and invoices so differences can be flagged for review.
Reorders and queries are prepared for your team. A person approves what is ordered. Flags are prompts for review, not conclusions.
Covering
- Stock levels
- Low-stock alerts
- Reorder points
- Stock rotation (FIFO) and expiry dates
- Delivery-to-invoice matching
- Purchase order checks
10
Fraud detection
Payments, invoices and stock reviewed against the data you provide. The system can flag unusual payments, duplicate invoices, changed supplier bank details and amounts that don't match the order or delivery. It compares the stock that should be there (deliveries minus sales or usage) with stock counts, so gaps that may point to stock loss can be looked into, and highlights unusual patterns over time, such as repeated differences on particular items, days or shifts, in refunds or voids, or in supplier invoices and deliveries, so a person can look into the cause. Each item goes to a person to review.
The system flags; a person decides. A flag is a question, not an accusation. It helps surface items for review and does not catch every case. Nothing is paid, blocked or changed without approval.
Flags for review
- Unusual payments
- Duplicate invoices
- Changed supplier bank details
- Mismatched amounts
- Possible stock loss
- Unusual patterns over time
In development: AI for shipping
In development and not yet available. Shipping is the first sector Kutchi is building specialist tools for. Unlike our back-office services, they replace specialist staff, with a person in the loop only until you are happy with the work.
- Laytime and demurrage
Claims calculated properly from the voyage facts, built so FOB sellers and C&F buyers exposed at load and discharge ports can claim what they are owed. NOR and laytime timing handled.
- Charterparty drafting
A charterparty drafted straight from the fixture notes, so the terms you fixed are the terms you sign. Every agreed term carried through, nothing added from memory.
- Broker email analysis
Positions, cargoes and fixtures extracted from broker email traffic, so the market in your inbox becomes a list you can trade from. Built so no fixture is missed because nobody read the thread.
- Daily market report
A market summary on your desk each morning, with ship movements from live AIS feeds, so you know where the tonnage is before you fix. Ready before the phones start.
- Chartering desk
Chartering, also called freight trading or panel broking, plus post-fixture operations, so C&F buyers can buy FOB without hiring specialist staff. Technical work, done from full voyage and cargo detail.
- Letters of credit
Custom LC terms drafted for the buyer to issue, and presentation documents checked against them before they go to the bank. Built to catch discrepancies at your desk and help you present compliant documents.
We don't simply install AI. We redesign the process around it.
The aim is fewer hours on admin and work done right first time, measured, not promised.
- Identify
- Analyse
- Automate
- Integrate
- Monitor
- Optimise
What it should add up to
Every engagement is scoped against these lines. If a line will not move, we say so before we build.
Fewer hours on messages and filing✓
Less chasing✓
Less work redone✓
Faster turnaround✓
A clear history for every customer✓
Room to grow without adding admin✓
= A business that runs as one system
Also from Kutchi
Also from Kutchi: custom websites
Hand-built websites and web apps, coded for your business by the same AI agents.
Examples of our work
Examples of websites we have built.
See all examples → · Custom websites →
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